Image: 1287 - Mistakes can happen in any business - even ours!

Mistakes can happen in any business. We feel that the most important thing is how you react when a mistake comes to light. Last week for the first time in over 30 years, we re-upholstered some furniture in a fabric that was not exactly what our client had ordered.

When the chairs were delivered back to the client, they were delighted, but called us back later that day, sounding a bit puzzled, believing that there had been a mistake. The fabric was the right one from the right range, but the wrong colour option.

On checking against our records, we found this to be the case. The fabric had been incorrectly labelled and we made the mistake of assuming that it was correct. The only thing that is acceptable under such circumstances is to admit your mistake and move heaven and earth to make things right for your client.

With profuse apologies for the error, the furniture was collected again as soon as the re-ordered fabric was in the workshop, the job done again and the furniture re-delivered within days. To make an error after so many years made us all feel terrible and needless to say, we won't be assuming that everything we read on a product label in future is correct.

We all make mistakes but when we do, they are put right in the fastest possible time! Happy customers are the best advertisement that any business can have, and you need look no further than the 53 out of 53 positive reviews, averaging 4.9 out of 5 stars on our Which? Trusted Traders record.

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